Privacy Policy
Last Updated: March 2026 Applicable to: zizuka.in and all its subdomains Business: Zizuka Retail, Second Floor – Chandni, No. 24/2478, C Lane, Pandits Colony, Kowdiar, Trivandrum, Kerala – 695003, India
Introduction
At Zizuka Clothing, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit zizuka.in, how we use it, who we share it with, and what rights you have over your data.
Our store is built on Shopify, a trusted and globally compliant e-commerce platform. Some of the data practices described below are carried out by Shopify on our behalf. You can read Shopify's privacy policy at shopify.com/legal/privacy.
By using our website, placing an order, or creating an account on zizuka.in, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you visit or make a purchase on zizuka.in, we may collect the following types of information:
Information you provide directly: Your name, email address, phone number, shipping and billing address, and payment information when you place an order. Your communication history when you contact us via email, WhatsApp, or our contact form. Your account details if you register on our website.
Information collected automatically: Your IP address, browser type, device type, pages visited, time spent on pages, and referring URLs. This data is collected through cookies, Shopify analytics, and third-party tools like Google Analytics.
Information from third parties: If you interact with our social media pages or click on our advertisements, we may receive limited data from platforms like Meta (Facebook/Instagram) and Google in accordance with their own privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfil your orders, including sending order confirmations, shipping updates, and delivery notifications via SMS, WhatsApp, and email. To manage your account and provide customer support. To send you promotional offers, new arrivals, and discount notifications — only if you have opted in to receive such communications. To improve our website, product range, and customer experience using analytics data. To detect and prevent fraud or unauthorised transactions. To comply with our legal obligations under applicable Indian laws.
We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
3. Legal Basis for Processing — Indian Digital Personal Data Protection Act 2023 (DPDP Act)
Zizuka Clothing complies with the Digital Personal Data Protection Act, 2023 (DPDP Act) enacted by the Government of India.
Under this Act:
We process your personal data only for lawful purposes with your consent or as required to fulfil a contract with you (such as processing your order). You have the right to know what personal data we hold about you. You have the right to correct inaccurate personal data. You have the right to withdraw your consent at any time and request erasure of your personal data, subject to our legal obligations. You have the right to nominate a representative to exercise your data rights on your behalf. You have the right to file a complaint with the Data Protection Board of India if you believe your data rights have been violated.
To exercise any of these rights, please contact us at customercare@zizuka.in.
4. GDPR — For International Customers
If you are accessing zizuka.in from the European Union or United Kingdom, you are additionally protected under the General Data Protection Regulation (GDPR).
Under GDPR, your rights include access to your personal data, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, and the right to object. To exercise any GDPR rights, please email us at customercare@zizuka.in and we will respond within 30 days.
5. Cookies
Zizuka.in uses cookies to improve your browsing experience and to help us understand how our website is used. Cookies are small text files stored on your device.
We use the following categories of cookies:
Essential cookies — required for the website to function correctly, including your shopping cart and checkout process. These cannot be disabled.
Functional cookies — remember your preferences such as your login status and recently viewed products, making your experience smoother.
Analytics cookies — help us understand visitor behaviour on our site. We use Google Analytics to measure page performance, traffic sources, and popular products. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
Advertising cookies — used to show you relevant Zizuka advertisements on other platforms like Google and Meta. These are placed with your consent.
You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
6. How We Share Your Information
We share your personal data only with trusted third parties who help us operate our business:
Shopify — our e-commerce platform that processes orders and stores customer data securely. Payment gateways — Razorpay, PayPal, and other payment processors handle your transaction data securely. We do not store your full card or UPI details on our servers. Shipping partners — we share your name, address, and phone number with our courier partners to deliver your order. Marketing platforms — Google and Meta receive limited data to help us run targeted advertising campaigns, only with your consent. WhatsApp Business — we use WhatsApp to send order confirmations, tracking updates, and customer support messages.
All third-party partners are contractually obligated to handle your data securely and only for the purposes we specify.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, and dispute resolution requirements. Order data is typically retained for 7 years in compliance with Indian tax and accounting laws. You may request deletion of your account and associated data at any time by contacting customercare@zizuka.in.
8. Data Security
We use industry-standard security measures to protect your personal information, including SSL encryption on all pages of zizuka.in, secure payment processing through our payment partners, and restricted access to customer data within our team on a need-to-know basis. Any team member who violates our data privacy practices is subject to disciplinary action.
However, no method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Zizuka Clothing sells baby and children's products, but our website is intended for use by adults (parents and guardians). We do not knowingly collect personal data from children under the age of 18. If you believe a minor has submitted personal data to us, please contact us at customercare@zizuka.in and we will delete it promptly.
10. Links to Third-Party Websites
Our website may contain links to third-party websites including social media platforms and courier tracking pages. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 customercare@zizuka.in 📞 +91 8921844766 📍 Zizuka Retail, Second Floor – Chandni, No. 24/2478, C Lane, Pandits Colony, Kowdiar, Trivandrum, Kerala – 695003, India
We aim to respond to all privacy-related queries within 72 hours.