Frequently Asked Questions
Everything you need to know
Simply browse zizuka.in, add your favourite items to the cart and checkout. Enter your shipping and payment details - once confirmed, you'll receive an order confirmation via SMS, WhatsApp, or email within minutes.
After your order ships, you'll receive a tracking number via WhatsApp, or email. You can also log in to your zizuka.in account, go to Order History, and click Track Order anytime
Metro cities like Chennai, Mumbai, and Bangalore: 2–4 business days. Tier 2/3 cities: 4–6 business days. Remote areas: up to 7–9 business days. All orders are dispatched within 1 business day
Yes! You can cancel your order within 12 hours of placing it — no questions asked. Simply reach us at customercare@zizuka.in or call +91 8921844766 and we'll sort it right away.
Please note that once your order has been shipped, we're unable to cancel it.
Yes! Enjoy free standard shipping on all orders above ₹299 within India. A small shipping fee applies for orders below ₹299.
We want you to love every purchase. If you receive a defective item or wrong size, simply contact us within 48 hours of delivery at customercare@zizuka.in or WhatsApp 8921844766 and we'll make it right. Items must be unused, unwashed, with original tags and invoice intact.
It's easy - email customercare@zizuka.in or reach us on WhatsApp within 48 hours of delivery. Share your order number, a quick description, and a photo of the product. Our team takes care of the rest. Checkout our Exchange Policy
Yes! We arrange reverse pickup at your doorstep for most pin codes across India. In cases where the size selected was incorrect, a minimal shipping fee applies. Our team will guide you through the entire process.
Once we receive and inspect the returned item, refunds /store credit are processed within 1–2 business days. Prepaid orders that were not yet shipped receive a full refund. For other cases, our team will personally reach out to guide you through the process.
If your order is already on its way, we'll issue store credit for the product amount after deducting shipping charges. Store credit can be used on any future purchase at zizuka.in
Zizuka sizes baby clothes by age: newborn 0–3 months, 3-6 months, 6-12 months, 1-2 years, 2-3 years, 3-4 years. Refer to the size chart on each product page, or chat with our support team before ordering. We're happy to help pick the right size.
Our muslin and cotton garments are true to size with a relaxed, comfortable fit. If your baby is between sizes or growing fast, we recommend sizing up for a better fit and longer wear.
Absolutely. Zizuka uses 100% natural muslin cotton that are soft, breathable, and free from harmful dyes and chemicals -gentle and safe for newborns from Day 1.
A very minimal shrinkage of 1–5% after the first wash is completely normal for natural fabrics -we account for this in all our sizing. Simply washing in cold water keeps everything looking and fitting great.
Zizuka accepts Visa, MasterCard, Rupay, UPI, NetBanking, and Cash on Delivery. All online transactions are fully SSL secured for your peace of mind.
Yes! COD is available for eligible orders across India. Simply select COD at checkout. Availability may vary based on your location and order value
Yes! We offer beautiful gift wrapping for an additional fee - perfect for newborn gifting and baby showers. Just select the gift wrapping option at checkout and we'll make it special.
Yes! We offer special pricing for bulk orders - great for baby showers, hospital kits, or gifting in bulk. Email customercare@zizuka.in or call +91 8921844766 and we'll put together a custom quote for you.

