zizuka
zizuka

Order & Tracking 🚚

How do I place an order?

To place an order, add the desired items to your shopping cart and proceed to checkout. From there, you will be prompted to enter your shipping and billing information, as well as select a payment method. Once your payment is processed, your order will be placed.

How do I track my order?

Once your order has been shipped, you will receive a confirmation through SMS/ Whatsapp/ email with a tracking number. You can use this tracking number to check the status of your order on our website.

How can I find my order tracking details on WhatsApp?

To find your order tracking details on WhatsApp, please follow these steps:

    1. Open the WhatsApp app on your phone and go to the chat where you received the order confirmation message.
    2. Look for the message that contains your order confirmation and tracking details.
    3. The tracking details should be included in the message, either as a link or as a tracking number.
    4. Click on the link or enter the tracking number on the website of the shipping company to view the current status of your order.
    If you are unable to find your order tracking details on WhatsApp, please contact customer service at 8921844766 or send an email to customercare@zizuka.in for assistance. Be sure to include your order number in the email for faster assistance.

What is the estimated delivery time for my order?

Orders are typically processed and shipped within 1 business day, The estimated delivery time for your order will depend on several factors, including the shipping method you selected at checkout and the location where the order is being shipped.

Note: Estimated delivery times are only estimates and are not guaranteed. Delays may occur due to factors outside of our control, such as severe weather or disruptions in the transportation network. We apologize for any inconvenience this may cause.

Is it possible to modify my order after it has been placed?

In most cases, it is not possible to make changes to an order after it has been placed. This is because our warehouse processes orders quickly to ensure that they are shipped out as soon as possible.

However, if you need to make changes to your order, please contact customer service as soon as possible at 8921844766 or by sending an email to mail@zizuka.in

Do you offer free shipping?

Yes, we offer free standard shipping on all orders above Rs 299/- Within the India. For international orders or expedited shipping options, additional charges may apply.

How do I track my order through website?

To track your order, please follow these steps:

    Go to zizuka.in Home page click account and login click on the Order number under Order History. Click on the "Track Order" button to view the current status of your order.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our Customer support at 8921844766 for more information.

Who is responsible for handling the shipment of my order?

We are not directly responsible for handling the shipment of your order. We use a third-party shipping company or service to handle the transportation and delivery of the items you ordered.

Payment πŸ’³

What forms of payment do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, Rupay, UPI), PayPal, and Apple Pay.

Is it possible to pay for my order with cash on delivery (COD)?

Yes, we offer cash on delivery (COD) as a payment option for eligible orders. To pay with COD, please select the COD option at checkout and complete the order process as usual.

Please note that COD is only available for orders within a certain value limit and may not be available for all locations. If COD is not available for your order, you will need to choose a different payment method at checkout.

Coupon/ Gifting 🎁

How do I use a coupon code?

To use a coupon code, simply enter the code in the designated field at checkout and the discount will be applied to your order.

Is gift wrapping available for purchase?

Yes, we offer gift wrapping services for an additional fee. To add gift wrapping to your order, please select the gift wrapping option at checkout.

Please note that not all items are eligible for gift wrapping. If an item in your order is not eligible for gift wrapping, it will be noted in the item's description on the product page.