We work very hard to curate only the very best products for you and each product goes through a tenacious quality check before we dispatch. In case you received a defective product or the product/products as of different size/sizes, we are here to assist you
Please Note: Certain products have a no return/exchange, especially in the age group of 0-6 Months due to the hygiene issues.
In order to avoid issues related to size please check our size chart or you can either confirm it with our chat assistance.
Products sold during offer sale seasons are not eligible for return or exchange unless they are damaged or defective upon arrival. We are committed to delivering products in excellent condition, and in the rare event that you receive a damaged or defective item, we will gladly assist you.
How to Initiate Request?
- Please write to us within 48 hours of receiving your product at customercare@zizuka.in or initiate a chat through WhatsApp by clicking the WhatsApp symbol in Desktop or Mobile
- Include your order number, description of the issue, and a photo.
- Make sure to retain the original invoice/tags
- Return Request receiving after 48hrs of successful delivery will not be entertained.
We will attend the issue within 12 hours depending upon the business hours and get back to you, the return will be initiated by us.
Reverse Pick up
Reverse pick-up: We provide reverse pick up to most of the pin codes. In this case, the shipment reaches back to us within 7-10 business days owing to courier company policy.
- Pick-up will be attempted twice.
- If the courier service is unable to pick up after two attempts, customers are responsible to ship it back to us.
- Since we are providing free shipping for your order, the customers are liable to pay reverse pickup freight against the wrong size/product selected by the customer.
Exchange / Credit Note / Refund
Once we receive your products in 1 – 2 business days our QC team will check the products and return or credit note will be issued as per policy below.
In case of non-defective items ( for wrong sizes) – Once we receive the product(s) and on validation by our QC team, we will initiate a exchange with next size.
In case of defective/damaged item – If the product has a manufacturing defect. (i.e. torn, stained, stitched incorrectly), we can either offer a replacement of the same product or exchange.
We are unable to offer a refund if the product is damaged due to mishandling by the customer.
In case of incomplete/wrong order– In case of an incomplete/wrong order sent by us, we will send the complete order with the correct products on priority.
Exchange
- In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
- Exchange product: Product(s) of the same value can be chosen, if the value is higher the difference amount has to be paid by you before dispatching (our team will assist you on the same).
- No credit note will be provided for the balance amount (if any)
- Please note that exchange is allowed only once per order
- If you have used any promotions in first order then freight for the second dispatch as well as reverse pick up may be charged.
Exchange Eligibility
• The apparel must be in new and unused condition with all original tags and packaging. If the item has been worn, damaged, altered, or washed, it may not be eligible for exchange.
• Defective or damaged items: If the item is defective or damaged, you may be able to return or exchange it outside of the standard policy timeframe.
Be sure to contact the customer service for assistance in these cases.
Credit Note
- On receipt of the product in the original condition, we will send a coupon code with the full amount to you in 1 to 2 business days,
- This Coupon Code will have a validity of 3 months from the day we give it to you and can be used only on our website
Refund
- In case of refund, it will be initiated within 1 -2 business days after QC validation.
- Refund will be credited to the account you used for placing the order
- In case of COD order, our team will get in touch with you to get your bank details or UPI details.
- It may take 2 – 10 business days to reflect in your account depending on your bank
Note: For a successful Return and exchange, ensure that the products are unused, unwashed and are sent back in original packing.
Temporary COD Suspension Policy:
Customers who have previously rejected orders at their doorsteps will not be eligible to choose COD for future orders.
SALE ITEMS
Any items purchased during a flash/clearance sale cannot be exchanged or returned.
Cancellation Policy
Please note an order can only be cancelled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.
To do so, please get in touch with our team by
- Initiate a chat through WhatsApp by clicking the WhatsApp symbol in Desktop site or Mobile site.
- Calling us at +91 89218 44766
- Email us at customercare@zizuka.in
with your order details as soon as possible as orders are sometimes shipped on the same day.
While we endeavour to reproduce images/colours as accurately as possible, there may be some variation depending on screen resolution or monitor settings for each individual computer.
Contact Us:
mail@zizuka.in
customercare@zizuka.in
+91 89218 44766
Shipping & Delivery Policies
Zizuka ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). For other areas the products will be shipped through post and may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which Zizuka is not liable and would request its users to cooperate as Zizuka continuously tries to nought such instances. Also, Zizuka reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.
Contact Us:
Zizuka Retail, Second Floor -Chandni, No. 24/2478, C Lane-Pandits Colony, Kowdiar, Trivandrum, Kerala, 695003, Phone: 8921844766
mail@zizuka.in, customercare@zizuka.in