Exchange and Return Policy

We work very hard to curate only the best products for you, and every product undergoes a stringent quality check before dispatch. However, if you receive a defective item or a product in an incorrect size, we’re here to help.

Important Notes:

  • No Return/Exchange for products in the 0-6 months age group due to hygiene concerns.
    (e.g., Nappies, Padded Underwear, Wipes, etc.)

  • Please check the size chart before placing your order, or confirm with our chat support if unsure.

How to Initiate a Return/Exchange Request:

  • Contact us within 48 hours of delivery via:

Requests received after 48 hours will not be accepted.

  • Include your order number, a brief description of the issue, and a photo of the product.

  • Retain the original invoice and tags for the return to be processed.

Reverse Pick-Up Process:

  • We provide reverse pick-up to most pin codes.

  • The shipment usually returns to us within 7–10 business days, depending on courier policies.

  • Pick-up will be attempted twice. If unsuccessful, the customer will need to arrange return shipping.

Reverse shipping charges (₹150–₹200) apply if the wrong size/product was selected by the customer.

Return Resolution:

Once we receive your returned item(s), our Quality Check (QC) team will inspect them within 1–2 business days, and your case will be processed accordingly.

1. Defective or Damaged Products:

  • If the product has a manufacturing defect (e.g., torn, stained, poor stitching), we will offer:

    • Replacement

    • Exchange

  • Note: No refund will be issued for damages caused by customer mishandling.

2. Incomplete/Wrong Order:

  • We will promptly send the correct items to complete your order.

Exchange Policy:

  • Exchange is allowed only once per order.

  • The replacement product will be shipped only after we receive and validate the returned item.

  • Exchange value must be equal to or more than the returned item. If higher, the customer must pay the difference.

  • No credit note will be issued for lower value exchanges.

  • Shipping charges (forward & reverse) apply for all exchanges.

Credit Note:

  • If you're not ready to select an exchange item immediately, we’ll issue a Credit Note.

  • Upon receiving the returned product in original condition, we’ll send a coupon code equivalent to your product value.

  • The credit note is valid for 6 months and redeemable only on our website.

Refund Policy:

  • Refunds are initiated within 1–2 business days post-QC.

  • Amount will be credited to the original payment method.

For Cash on Delivery (COD) Orders:

  • Our team will contact you to collect your bank/UPI details.

  • Refund = Product Value - Shipping Charges (Forward + Reverse)

  • COD charges are non-refundable.

  • It may take 2–10 business days for the amount to reflect in your account.

Return Conditions:

For a return or exchange to be accepted:

  • Products must be unused, unwashed, and in original packaging.

  • Tags and invoices must be intact.

Sale Items:

  • Items bought during flash or clearance sales are not eligible for return or exchange.

Order Cancellation Policy:

  • Orders can be cancelled within 24 hours of placement.

  • Once processed/shipped, cancellation is not allowed.

  • Contact us quickly via:

Disclaimer:

While we strive to depict product images and colors as accurately as possible, slight variations may occur due to screen resolutions or device settings.

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