Exchange and Return Policy

We work very hard to curate only the best products for you, and every product undergoes a stringent quality check before dispatch. However, if you receive a defective item or a product in an incorrect size, we’re here to help.

Important Notes:

  • No Return/Exchange for products in the 0-6 months age group due to hygiene concerns.
    (e.g., Nappies, Padded Underwear, Wipes, etc.)

  • Please check the size chart before placing your order, or confirm with our chat support if unsure.

How to Initiate a Return / Exchange Request:

  • Contact us within 48 hours of delivery via:

Requests received after 48 hours will not be accepted.

  • Include your order number, a brief description of the issue, and a photo of the product.

  • Retain the original invoice and tags for the return to be processed.

Reverse Pick-Up Process:

  • We provide reverse pick-up to most pin codes.

  • The shipment usually returns to us within 7–10 business days, depending on courier policies.

  • Pick-up will be attempted twice. If unsuccessful, the customer will need to arrange return shipping.

Reverse shipping charges (₹150–₹200) apply if the wrong size/product was selected by the customer.

Return Resolution:

Once we receive your returned item(s), our Quality Check (QC) team will inspect them within 1–2 business days, and your case will be processed accordingly.

1. Defective or Damaged Products:

  • If the product has a manufacturing defect (e.g., torn, stained, poor stitching), we will offer:

    • Replacement

    • Exchange

  • Note: No refund will be issued for damages caused by customer mishandling.

2. Incomplete/Wrong Order:

  • We will promptly send the correct items to complete your order.

Exchange Policy:

  • Exchange is allowed only once per order.

  • The replacement product will be shipped only after we receive and validate the returned item.

  • Exchange value must be equal to or more than the returned item. If higher, the customer must pay the difference.

  • No credit note / Store Credit will be issued for lower value exchanges.

  • Shipping charges (forward & reverse) apply for all exchanges.

Exchange Order Cancellation: Once an exchange shipment is dispatched, it cannot be cancelled. Cancellation after dispatch will result in deduction of all applicable shipping charges (forward + reverse). The balance, if any, will be issued as store credit only.

Credit Note / Store Credit 

  • If you're not ready to select an exchange item immediately, we’ll issue a Credit Note.

  • Upon receiving the returned product in original condition, we’ll send a coupon code equivalent to your product value.

  • Store credit will be issued as a coupon code to your registered email/WhatsApp

  • The Store Credit is valid for 6 months and redeemable only on our website.

Refund Policy:

  • Refunds are initiated within 1–2 business days post-QC.

  • Amount will be credited to the original payment method.

For Pre-paid orders:

  • If the order is not shipped: Full refund will be issued.

  • If the order is cancelled after shipping (In-Transit): shipping charges will be deducted (charges vary based on package weight and courier rates).

    • The remaining amount will be issued as store credit.

    • Store credit can be used on a future purchase and will be valid as per our store credit policy.

For Cash on Delivery (COD) Orders:

  • Our team will contact you to collect your bank/UPI details.

  • COD charges are non-refundable.

  • Shipping charges will be deducted (COD Charges + Forward + Reverse).
  • The remaining amount will be issued as store credit.

For Partial Payments:

  • No refund will be provided if the customer cancels the order after the shipment has been dispatched.

For exchange orders cancelled after dispatch: All forward and reverse shipping charges will be deducted. Balance issued as store credit. No cash refund will be provided regardless of payment mode.

Return Conditions:

For a return/exchange to be accepted:

  • Products must be unused, unwashed, and in original packaging.

  • Tags and invoices must be intact.

Sale Items:

  • Items bought during flash or clearance sales are not eligible for return or exchange.

Order Cancellation Policy:

  • Orders can be cancelled within 12 hours of placement.

  • Once processed/shipped, cancellation is not allowed.

  • Contact us quickly via:

If an order is returned by customer or marked as undelivered due to an incorrect or incomplete Pincode, mobile number, or address provided by the customer, reshipment will be processed only after payment of the applicable shipping charges.

Shipping delays by courier partners do not constitute grounds for order cancellation or refund once the shipment is in transit.

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Disclaimer:

While we strive to depict product images and colors as accurately as possible, slight variations may occur due to screen resolutions or device settings.

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